Frequently Asked Questions

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  • How do I get started in therapy?

    It is as simple as contacting us and we’ll guide you through the process. If you’re using insurance, we’ll need some information and will obtain a pre-authorization for you. All of our clinicians are either on most of the major insurance panels or are currently being credentialed. If you don’t know which clinician to see, we’ll help you decide based on each therapist’s specialties and your individual needs. Once you set an appointment, we’ll either email or mail you paperwork ahead of time and explain everything when we first meet with you. We accept cash, check or credit cards (including Flex Spending and Health Savings Accounts).

  • How do I make sense of my insurance benefits?

    We have a professional benefits and billing coordinator who ensures we’re utilizing your benefits appropriately. When you make your first appointment, we will gather insurance information from you. From there, our benefits coordinator will call your insurance to obtain a pre-certification or pre-authorization for services. At that time, we will also know how much you’ll pay for each session based on information about your deductible and copay or coinsurance. If you have any questions about your insurance benefits related to the services you’re receiving at Compass Counseling & Psychology Services, you can request our benefits coordinator’s contact information to speak to her directly.

  • Can I see a therapist if I don’t have insurance? How much does it cost?

    Yes, of course! Any of our clinicians can be seen by paying out of pocket, even if you have insurance. We also have a limited amount of sliding scale slots to make therapy more affordable. Please contact us for more information.

  • How can I get psychological testing?

    We have several psychologists that provide psychological testing for a variety of issues. Many times, insurance will cover all or part of the cost for testing. However, psychological testing often requires a psychologist contact the insurance company for special authorization. Please contact us for more information and to request this service.

  • Do you do psychological testing for Attention Deficit Hyperactivity Disorder (ADHD or ADD)?

    We can do testing for ADHD/ADD and provide you with a definitive diagnosis. As an outcome of testing, you will be provided with an official letter or psychological report indicating a diagnosis. We do not provide or prescribe medications for ADHD/ADD and can provide you with a referral for a qualified psychiatrist.

  • Do you prescribe medication?

    As psychologists and therapists, we do not prescribe medications. Only physicians or other qualified professionals can write prescriptions. We can advise you on your options and give you recommendations on how to obtain medications if it is relative to your treatment.

  • What are your hours? Do you have evening and weekend hours?

    Our clinicians typically see clients between 9 AM and 6 PM, Monday through Thursday. However, some therapists may work earlier or later in the day. Evening and late afternoon appointments tend to fill quickly. Please contact us for more information on individual schedules.